To obtain and achieve consistent growth in the fields of Systems Administration and
Network Administration, as well as accomplish personal and professional goals in the
fields of Software Development and Quality Assurance.
Work Experience
Tellme Networks / Microsoft Corporation; Mountain View, CA
NOC / Operations Engineer - all tiers
2004 - Present
Currently active.
Excell Data Services
Client: Microsoft Corporation; Mountain View, CA
NOC / SOC Analyst - Tier 1
2002 - 2004
Monitored over 15,000 servers running Windows 2000 Advanced Server, Windows 2003 Server, FreeBSD 4.x, and Solaris 2.6.
Full exposure to Microsoft IIS monitoring; required knowledge of Windows Services, as well as Microsoft Terminal Services.
Full exposure to Cisco load balancing hardware such as local directors and CSM.
Regularly applied knowledge of troubleshooting protocols such as HTTP, DAV, P3P, Messenger, and CIFS; network protocols diagnosed include TCP, UDP, and ICMP.
Minor exposure to BGP and OSPF routing protocols, as well as POS links.
Troubleshooting of internal tools-related issues, requiring knowledge of Win32 tools such as Ethereal, netmon, and WinPcap.
Performed daily tasks documenting standard operating procedures which in turn increased productivity for the entire Operations Center.
Exposed to high-security environment procedures, including telephone interaction with state and federal agencies (police departments, FBI, CIA).
Daily exposure to high-stress situations and fast-paced scenarios.
Verio, Inc. / Best Internet; Mountain View, CA
UNIX Systems Administrator
1999 - 2002
Administrated approximately 50 FreeBSD servers providing DNS, FTP, POP3, shell, and Web services to over 60,000 local and 5,000 national customers.
Provided 24x7x365 on-call emergency support for all servers. Tasks performed included hardware diagnostic and repair, real-time circumvention of DoS/DDoS attacks, emergency tape back-ups and restorations, mail queue filtering, and real-time system security analysis.
Configured Cisco 7500 switches, Cisco 2500-series routers, Lucent Portmasters, and HP ProCurve switches. Daily tasks included VLAN administration and diagnosis of speed/duplex problems.
Re-programmed portions of an internally-developed SQL-like relationship database (`RELD'); added ACL extensions and SQL `LIKE' functionality. In addition, migrated entire customer and billing database to MySQL 3.x; extensive SQL, perl, and RRDtool knowledge were required.
Programmed kernel-level security patches for FreeBSD 2.x and 3.x; knowledge of FreeBSD SCSI CAM layer required.
Surfsoft
Client: Best Internet; Mountain View, CA
UNIX Systems Administrator
1999 - 2000
See above entry (re: "UNIX Systems Administrator; Verio, Inc. / Best Internet")
Z-Axis, Ltd.; San Mateo, CA
Asst. UNIX Systems Administrator
1999
Provided solutions for FreeBSD 2.x servers; services deployed include DNS, automounter, Samba (CIFS), and NFS.
Performed regular IT-related issues involving Windows NT 4 and Windows 98 workstations. Common issues include device driver conflicts and hardware diagnosis.
Exposed to commercial video game development hardware, such as development kits for the Sony PlayStation, Nintendo 64, and Sega Saturn.
MediaCity; Palo Alto, CA
Technical Support, Asst. UNIX Systems Administrator
1995 - 1996
Handled incoming technical support calls from both customers and engineers.
